Frequently asked questions

E-Bike FAQ

Professional Manufacturer of mountain ebike,fat tyre electric bicycle,city ebike, foldable ebike,snow ebike,OEM and ODM available for us

1.Can you accept sample order before batch order ?

Yes. of course, sample order available for us

2. What's your payment terms?

TT,Paypal,L/C

3. What's your lead time ?

Sample order in general is 50-60 days

Batch order in general is 45-50 days

Which is depend on your speciifc order quantity

4. Can you accept special order ?

Yes, of course, We are a a professional manufacturer so that OEM and ODM available for us

Motor FAQ

ebike motor,electric scooter motor,customized motor

1. Can you print our logo on the motor?

Yes. of course, As you know, we are a manufacturer of ebike motor so that we can accept OEM and ODM order.We can print your logo or brand name and slso design and mass production for your project

2. What about your warrantty ?

Our warranty time for motor is 2 years not human broken

First year, free replacement

Second year, free repair

3. What is your lead time?

In general sample order lead time is about 10-15 days and the batch order time is about 25-30 days.

The specific lead time which is depend on the order quantity

4. Can you accept special order ?

Yes, of courer, as you know we are the manufacturer of BLDC motor .

Some of our clients customized motor used for ebike/electric scooter/electric tricycle / electric wheelbarrow/ AGV/ electric wheelchair/ Robot etc.

Ebike Conversion Kit & Electric Scooter Kit FAQ

Customized ebike kits for every clients

1. Can you accept sample order?

Yes. of course, before batch that we can provide clients sample products to test and check products quality

2. What's your lead time?

Sample order lead time is about 20-25 days (customized order will be longer)

Batch order lead time is about 35-40 days

3. How to choose ebike conversion kit ?

At first, please tell us your bike tye, such as mountain bike, city bike, road bike, cargo bike,etc.

At second, please tell us your drop out size (in general front OLD size :100mm  Rear OLD:135mm)

At third, Please tell us your speed requirements

When we get your requirements that we will give you the best suggestion

4. Can you offer battery?

Due to the battery belog to dangerous goods and it’s not easy for delivery.

So that we suggest you purchase battery for sample order in your local place

Help & Support

Solve any issue with the help of our experts.

E-mail:hello@ouhepower.com

Documentation

Helpful information about setup, features, and options.

Video Tutorials

Company Brief Introduction

Watch Tutorials

Users Community

Be part of our community and find out more.

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